Booking Terms & Conditions | Arleen Coach Hire
Last Updated: 29/03/2025
1. Contact & Queries
For questions about these terms, contact:
📞 Phone: 01761 434625
📧 Email: info@arleen.co.uk
2. Key Sections
A. Booking & Payments
- Deposit: £30 per coach (non-refundable) + upfront costs (§2).
- Balance Due: 14 days before departure (§4).
- Late Payments: Full payment required if booked within 14 days of departure.
B. Cancellations
| Timing | Fee |
|---|---|
| >7 days | Deposit forfeited |
| ≤7 days | £30 or 30% hire cost |
| No-show | 100% hire cost |
| Full details |
C. Vehicle & Journey
- Substitutions: We may provide a similar/higher-standard vehicle (§10).
- Delays: Not liable for traffic/breakdowns (§11).
- Conduct: £85 cleaning fee for soiling; misconduct = removal (§12).
D. Complaints
- Notify driver during hire.
- Submit written complaint within 14 days to:
Arleen Coach Hire Ltd, 14 Bath Road, Peasedown St John, Bath BA2 8DH. - Escalate unresolved issues to the Bus Users Ombudsman.
3. Full Terms
1. Application of Terms
Applies to all contracts (verbal/written/online). Variations require written agreement.
2. Quotations
- Valid 30 days.
- Route discretion unless specified in writing.
5. Cancellation Policy
- By You: Fees apply as per table above.
- By Us: Full refund for emergencies/force majeure.
17. Data Protection
GDPR-compliant handling. See our Privacy Policy.
18. Accessibility
Request wheelchair-accessible vehicles at booking.