Last Updated: [29/03/25]
1. Introduction
Arleen Coach Hire Ltd (“we,” “us”) respects your privacy. This policy explains how we collect, use, and protect your personal data when you:
- Visit our website (https://arleen.co.uk)
- Contact us via phone, email, or forms
- Use our services (e.g., bookings, MOT testing)
2. Data We Collect
A. Automatically Collected Data (“Device Information”)
When you visit our site, we may collect:
- IP address, browser type, time zone
- Pages viewed/search terms used (via cookies, pixels, and log files)
- Referral sources (e.g., Google, social media)
Learn more about cookies: All About Cookies.
B. Data You Provide
- Contact details: Name, address, phone, email
- Correspondence: Emails, calls, or form submissions
- Booking details: Vehicle preferences, payment information
3. How We Use Your Data
We process your data to:
- Fulfil contracts (e.g., bookings, MOT tests)
- Respond to enquiries or complaints
- Improve our services (via anonymized Google Analytics)
- Comply with legal obligations (e.g., tax records)
Opt out of Google Analytics: Google Opt-Out.
4. Data Sharing & Security
- Employees & contractors: Access is limited and secured.
- Third parties: Only shared for service fulfilment (e.g., payment processors) or legal compliance.
- Never sold: We do not rent or sell your data.
5. Your Rights
You may request to:
✅ Access, correct, or delete your data
✅ Withdraw consent (where applicable)
✅ Lodge complaints with the ICO
Contact us:
📧 Email: info@arleen.co.uk
📬 Mail: Arleen Coach Hire Ltd, 14 Bath Road, Peasedown St John, Bath BA2 8DH
6. Policy Updates
We may update this policy periodically. Check this page for the latest version.